FAQ
General
Q: What is Vatsal Gupta & Company?
A: Vatsal Gupta and Company is a multifaceted organization managing several brands and services across various industries, including e-commerce, digital marketing, and luxury products. We aim to deliver exceptional quality and service through our diverse offerings.
Q: What brands and services do you offer?
A: We operate multiple brands, including Kota Doria Online, Shribhagavadgeeta, XaneSolutions, and more. Our services span e-commerce, digital marketing, and other specialized sectors. For specific details, please visit the respective brand websites.
Q: Are your products and services of high quality?
A: Yes, we are committed to providing high-quality products and services across all our brands. Each brand under Vatsal Gupta and Company adheres to stringent quality standards to ensure customer satisfaction.
Q: How can I learn more about each brand under Vatsal Gupta & Company?
A: Visit the individual brand websites listed on our homepage for detailed information about each brand’s products, services, and values.
Q: What is the mission of Vatsal Gupta & Company?
A: Our mission is to deliver exceptional quality and service across all our brands, creating lasting value for our customers and partners.
Business Operations
Q: What industries does Vatsal Gupta & Company operate in?
A: Vatsal Gupta & Company operates in various industries, including e-commerce, digital marketing, luxury products, and regional handicrafts. We manage multiple brands that cater to different market needs.
Q: Can I partner with Vatsal Gupta & Company?
A: We are always open to exploring potential partnerships and collaborations. If you’re interested in partnering with us, please reach out via the contact form on our website or email us at partnerships@vatsalguptaandcompany.com.
Q: Do you offer B2B services?
A: Yes, we offer a range of B2B services, including bulk order fulfillment, corporate gifting, and digital marketing solutions. Please contact us directly for more information on our B2B offerings.
Ordering
Q: How do I place an order?
A: To place an order, visit the relevant brand’s website, browse the product catalog, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q. Can I cancel my order?
A: Orders can be canceled if they have not yet been shipped. Once processing begins, cancellations may not be possible. Please refer to the specific website’s cancellation policy for more details.
Q: What payment methods are accepted?
A: We accept a variety of secure payment methods, including major credit and debit cards, PayPal, net banking, and UPI. Payment options may vary by brand.
Q: What should I do if I encounter issues while placing an order?
A: If you experience any issues while placing an order, please contact our customer support team immediately via email or through the website’s contact form.
Shipping
Q. Do you offer international shipping?
A: Yes, international shipping is available for most of our brands. Please check the individual website for details on shipping rates, destinations, and any applicable customs duties and taxes.
Q. How long does shipping take?
A: Shipping times vary depending on the destination and shipping method selected. Once your order is processed, you will receive tracking information via email. For detailed delivery estimates, refer to the specific website’s shipping policy.
Q: How can I track my order?
A: After your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on the relevant brand’s website or through the shipping carrier’s website.
Q: Do you offer express shipping options?
A: Yes, express shipping options are available for many of our products. Please check the specific brand’s website for availability and rates.
Returns and Exchanges
Q: What is your return policy?
A: Return policies differ among our brands. Generally, returns are accepted for defective items within a specified period, provided they are accompanied by proof of purchase. For details on specific return policies, please refer to the individual brand’s returns and refunds page.
Q: How do I initiate a exchange?
A: To initiate an exchange, contact the customer service team of the relevant brand with your order details and reason for the exchange. You can reach us via email or through the contact form on the respective brand’s website.
Q: Will I be refunded for the shipping costs if I return an item?
A: Original shipping costs are typically non-refundable. For specific details, please check the returns policy on the relevant brand’s website.
Q: What should I do if I receive a defective or incorrect item?
A: If you receive a defective or incorrect item, please contact customer support immediately with your order details. We will arrange for a return, exchange, or refund as appropriate.
Product Care
Q: How should I care for my products?
A: Care instructions vary depending on the type of product. Generally, we recommend following the care guidelines provided with your purchase to maintain quality and longevity. For specific care instructions, refer to the product details on the relevant brand’s website.
Q: Can I iron my clothing items?
A: Yes, most clothing items can be ironed. Please follow the care instructions provided and use appropriate heat settings to avoid damage.
Q: Are there any specific storage instructions for your products?
A: We recommend storing your products in a cool, dry place, away from direct sunlight and moisture. For specific storage instructions, please refer to the care guidelines provided with your purchase.
Customer Service
Q. How can I contact your customer support team?
A: For customer support, please use the contact information provided on the respective brand’s website. Generally, you can reach our customer support team via email at support@kotadoriaonline.com or through the contact form on our website.
Q: What are your customer service hours?
A: Our customer service team is available from 9 am to 6 pm on weekdays. We strive to respond to all inquiries within 24 hours. For urgent matters, please mention ‘Urgent’ in your email subject line.
Q: How do I provide feedback or report an issue?
A: We value your feedback and are committed to resolving any issues. You can provide feedback or report an issue by emailing us at support@vatsalguptaandcompany.com or using the contact form on our website.
Q: Do you offer customization services?
A: Customization services are available for certain products across our brands. Please contact us with your specific requirements, and we will do our best to accommodate your request.
Q: Can I request a callback from customer service?
A: Currently, our customer service is primarily handled via email and the website’s contact form. We are exploring options to include callback requests in the future.
Special Features
Q: Do you offer gift wrapping?
A: Gift wrapping services are available for many products. You can select this option during checkout on the relevant brand’s website.
Q: How can I stay updated with your latest collections and offers?
A: Subscribe to our newsletters and follow us on social media to receive updates on new arrivals, special offers, and other news from our brands.
Q: Do you offer any loyalty programs or rewards for repeat customers?
A: Yes, we offer loyalty programs for repeat customers. Please check the relevant brand’s website for details on how to earn and redeem rewards.
Company Policies
Q: What are your company’s policies regarding privacy and data security?
A: We take your privacy and data security very seriously. You can review our Privacy Policy and Terms of Service on our website for detailed information on how we protect your data.
Q: What is your environmental and sustainability policy?
A: We are committed to sustainable practices across our operations. This includes eco-friendly packaging, ethical sourcing, and energy-efficient processes. For more details, please refer to our Sustainability Policy on our website.
Employment and Careers
Q: Are you hiring?
A: We are always looking for talented individuals to join our team. Please visit our Careers page for current job openings and internship opportunities.
Q: Do you offer internship programs?
A: Yes, we offer internship programs for students and fresh graduates in various departments. Please visit our Careers page for more information and application details.
Q: How can I apply for a job at Vatsal Gupta and Company?
A: You can apply for a job by visiting our Careers page and submitting your resume and cover letter through the application form. Alternatively, you can email your application to careers@vatsalguptaandcompany.com.
Technology and Innovation
Q: What technologies do you use to manage your e-commerce operations?
A: We use advanced e-commerce platforms like WooCommerce, integrated with secure payment gateways, to manage our online stores. We also utilize the latest digital marketing tools and analytics to enhance our customer experience.
Q: How does Vatsal Gupta & Company stay innovative?
A: Innovation is at the core of our business. We continuously explore new technologies, trends, and customer insights to improve our products, services, and business operations.
Q: How do you protect customer data during online transactions?
A: We use industry-standard encryption and secure payment gateways to protect customer data during online transactions. Our Privacy Policy provides more information on how we handle and protect your data.
Q: Are your e-commerce platforms mobile-friendly?
A: Yes, all our e-commerce platforms are fully optimized for mobile devices, ensuring a seamless shopping experience on the go.
Events and Announcements
Q: How can I stay informed about upcoming events and announcements?
A: You can stay informed by subscribing to our newsletter and following us on social media. We regularly post updates about our latest projects, product launches, and company events.
Q: Does Vatsal Gupta & Company participate in industry events or trade shows?
A: Yes, we actively participate in industry events, trade shows, and exhibitions. These events allow us to showcase our brands, connect with industry leaders, and engage with our customers. Details of upcoming events will be shared on our website and social media channels.
Q: Can I participate in your events or workshops?
A: Yes, we occasionally host events and workshops open to the public. Information on how to participate will be provided on our website and social media channels.
Q: How do I find out about your latest collaborations and partnerships?
A: We announce new collaborations and partnerships through our newsletter and social media channels. Make sure to subscribe and follow us to stay updated.