Returns & Refunds

Welcome to Vatsal Gupta & Company. This policy outlines the general terms and conditions for returns and refunds across our multiple brands and websites. For specific details, including the return process and eligibility, please refer to the individual website where you made your purchase.

Unboxing Your Order

We encourage you to capture the unboxing of your order within 48 hours of receipt. This serves as essential proof for any issues with your order and helps us address defects effectively.

Returns

Return Eligibility: Returns are only accepted for defective items. To be eligible, you must notify us within the specified timeframe (refer to the website’s terms and conditions for details) and provide proof of the defect (usually an unboxing video).

Refunds and Store Credit: Our policy varies depending on the website. Please refer to the specific website’s terms and conditions for details on refunds and store credit.

Exchange Process: Initiate an exchange request by providing your email address and order number within the specified timeframe (refer to the website’s terms and conditions for details). Once approved, you’ll receive further instructions via email

Request Replacement: You can request a replacement for a defective item within the specified timeframe (refer to the website’s terms & conditions for details).
Proof Required: Original invoice and packaging, along with an unboxing video, must be provided as proof of purchase and defect.
Replacement Shipping: Replacement items are typically shipped within a standard timeframe (refer to the website’s terms and conditions for details) after we receive the original shipment.
Shipping Fee: Original shipping fees are generally non-refundable (refer to the website’s terms and conditions for details).
Unavailability of Replacements:If a replacement for the defective item is unavailable, we will inform you within a specified timeframe (refer to the website’s terms and conditions for details). You will then have options (as outlined on the website) such as choosing a different product or receiving a refund.
Return Process: After receiving your return request, we will arrange for pick-up within a specified timeframe (refer to the website’s terms and conditions for details). In some cases, you may need to drop off the package at a designated location.

International Returns

Customers are responsible for shipping their packages to our facility in India.
Any taxes and duties on international shipping are the customer\’s responsibility.
Packages with missing contents or items not in their original condition will not be accepted.
Original international shipping fees are non-refundable.
Specific details and requirements will be outlined on the relevant website’s terms and conditions.

Rights Reserved by Vatsal Gupta & Company

We reserve the right to accept or refuse exchanges after reviewing the condition of returned items.
Used or damaged items will not be accepted.
We may revise these terms and conditions without prior notice.
We are not liable for damage resulting from failure to follow recommended care instructions.

Order Cancellation

Only orders that haven’t been shipped (within a specified timeframe, refer to the website’s terms and conditions for details) are eligible for cancellation.
Once an email confirming successful processing of an order is received, it is no longer eligible for cancellation.
Orders in production (e.g., being woven or customized) cannot be canceled.

For any questions or assistance regarding returns, refunds, or exchanges, please contact the customer support team of the specific website you used within the specified timeframe (refer to the website’s terms and conditions for details). Our support team is committed to providing exceptional service and ensuring your satisfaction with every Vatsal Gupta & Company purchase.

Please Note: This policy serves as a general guideline. Specific details regarding return windows, refund options, and other aspects may vary depending on the individual website you purchase from under Vatsalguptaandcompany. Always refer to the website’s terms and conditions for the most up-to-date information.