Shipping Policy
Welcome to Vatsal Gupta & Company. This policy outlines the general terms and conditions for shipping across our multiple websites. Each website may have its own shipping policies, including delivery times, return procedures, and shipping costs. By placing an order with us, you agree to the following general terms. Please refer to the specific website for detailed information.
1. General
Occasionally, there may be discrepancies in stock availability. If an item cannot be fulfilled, we will notify you and offer options to either wait for restocking or receive a refund. For detailed information on stock and availability, please refer to the specific website where you placed your order.
2. Shipping Costs
Shipping costs are determined based on the weight, dimensions, and destination of your order. For specific shipping costs, please refer to the relevant website’s shipping policy.
3. Returns
For our return policy, please refer to the specific website’s terms and conditions. The returns process may vary based on the website and the nature of the product.
4. Delivery Terms
4.1 Domestic Shipment
Delivery times vary depending on the website and product type. For accurate delivery estimates, please check the shipping information on the website where you placed your order.
4.2 International Shipment
Delivery times and processes are outlined on the specific website. Refer to the website’s shipping policy for details.
4.3 Dispatch Time
We aim for quick order fulfillment. Once your payment is received, we typically dispatch your order within a standard timeframe (refer to the website for details). Please note our warehouse operating hours (Monday-Friday, excluding national holidays). We strive to minimize delays even on holidays.
4.4 Change of Delivery Address
If you need to change the delivery address for your order, we are happy to help! Just let us know before your order has been dispatched and we can make the necessary updates to ensure your package is delivered to the correct location.
4.5 P.O. Box Shipping
We ship to P.O. Boxes and military addresses via postal services. Courier services may not be available for these locations. For more information, please refer to the specific website’s shipping details.
4.6 Military Address Shipping
We can send packages to military addresses using the United States Postal Service (USPS). However, we cannot provide this service using courier services. For more information, please refer to the specific website’s shipping details.
4.7 Items Out of Stock
If an item is out of stock, we will ship the available items and send the rest once they are back in stock. For stock information, check the respective website’s policy.
4.8 Delivery Time Exceeded
If your order is delayed beyond the estimated delivery time, please contact us for assistance. For more details, refer to the website where your order was placed.
5. Tracking Notifications
After dispatch, we will send a tracking link to monitor your shipment’s progress. For tracking details, refer to the website where your order was made.
6. Parcels Damaged in Transit
If you receive a damaged parcel, please reject it and contact our customer service immediately. If the parcel was left unattended, contact us to determine the next steps. For more information, consult the relevant website.
7. Duties & Taxes
7.1 Sales Tax
Prices include applicable sales tax. For specific sales tax details, refer to the website where you made your purchase.
7.2 Import Duties & Taxes
International shipments may incur additional duties and taxes. These charges are the recipient’s responsibility and are not included in the purchase price. For more details, please refer to the specific website’s shipping policy.
8. Cancellations
Orders can be canceled before shipment. If the order has been dispatched, please review the refund policy on the respective website.
9. Insurance
Parcels are insured against loss and damage up to the courier’s stated value. For claims related to lost or damaged parcels, consult the specific website’s policy.
9.1 Process for parcel damaged in-transit
Once the courier has finished their investigation into the claim, we will begin processing a refund or replacement for you.
9.2 Process for parcel lost in-transit
If your parcel is lost, we will initiate a refund or replacement as soon as the courier completes their investigation and confirms the loss.
10. Customer service
For assistance with shipping inquiries, please email us at support@vatsalguptaandcompany.com. We are here to help with any questions or concerns.
Please Note: This policy is a general guideline. Specific details regarding shipping times, returns, and other aspects may vary depending on the website you’re using. Please refer to the individual website for the most up-to-date information.